00 · The basics
How is SpyGlow different from change detection tools?
SpyGlow combines captured page changes with AI analysis, supporting evidence, and optional drafts for your review. You can choose which signals to follow and turn selected findings into tracked actions.
Can I track multiple brands from one account?
Yes. Every plan supports multiple brands: 1 domain on Free, 3 on Pro, 5 on Growth, 10 on Teams. Each is its own workspace with its own competitors and battle cards. One bill, one dashboard.
Does SpyGlow replace my existing competitor research?
SpyGlow supports your research with scheduled page monitoring, captured evidence, and AI-assisted analysis. Your team reviews the findings and decides how to respond.
How fast does setup take?
Add a competitor domain and select pages to monitor. Setup shows progress and any blocked captures. Review the first saved evidence before continuing; timing depends on site access and analysis.
How often is the data refreshed?
Monitoring frequency depends on your plan and settings. Successful captures can be analyzed for importance, with alerts controlled by your selected threshold and channels. Monthly reports are available on every plan for eligible accounts with active monitoring.
What happens on the free plan?
Two competitors, one domain, daily monitoring, and the full intelligence layer: reports, battle cards, AskGlow, SEO audits. No credit card, no trial clock.
Can my team collaborate?
Growth and Teams add shared workspaces, commenting, assigned actions, and role-based permissions. Teams includes 3 seats. Alerts land in Slack or any webhook.
Is my data private?
Yes. Your tracking list, snapshots, battle cards, and AskGlow conversations are private to your account. We never share who you watch, what you track, or what you ask. We never aggregate or sell competitive data across customers.
01 · Pricing & billing
What happens when my free trial ends?
Your tracked data is preserved for 30 days. You can pick a paid plan to resume monitoring, or continue on the Free plan with 2 competitors and 1 domain. No credit card is charged automatically unless you opted into a paid trial.
Do you offer annual billing?
Yes, annual billing is offered on Pro, Growth, and Teams plans with roughly 17% off the monthly rate. You can switch between monthly and annual at any time from your billing settings.
Can I cancel any time?
Yes. Cancel from the billing page any time. Your subscription runs until the end of the billing period you already paid for, then stops. We do not prorate unused portions. Full refund and cancellation policy is on our dedicated page.
Do you offer refunds?
Yes, in three specific cases: duplicate charges, billing after cancellation, and material service downtime beyond 72 consecutive hours. Full conditions on our refund policy page.
Do I need a credit card to start?
No. The Free plan (2 competitors, 1 domain, daily monitoring) requires no credit card and no trial clock. Upgrade when you need more.
02 · Data & privacy
Do you train AI models on my data?
No. Your tracked competitor data, AskGlow conversations, and generated battle cards are used only to deliver the SpyGlow service to your account.
What happens to my data if I cancel?
Your data is preserved for 30 days after cancellation. After 30 days of inactivity on the Free plan, archived data is removed per our Privacy Policy. You can request immediate deletion at any time by emailing [email protected].
03 · Team access & roles
How many seats come with each plan?
Free, Pro, and Growth are single-seat accounts. Teams includes 3 seats by default and scales up to 25 seats with seat-based pricing. Each seat has individual login credentials and role-based permissions.
What can team members do?
On Teams plans, you can assign roles. Owners manage billing and settings. Members can view competitors, read battle cards, comment on changes, and get assigned to action items. Custom roles are configurable from the admin panel.
Can I invite contractors or clients to a shared workspace?
Yes, on Teams. Each workspace (up to 10 per account) can have its own set of invited members. Useful for agencies: one SpyGlow account, 10 client brands, each client sees only their own workspace.
04 · Product & integration
Does SpyGlow integrate with Slack?
Yes, on Pro, Growth, and Teams. Signed Slack OAuth. Configure per-workspace which channels receive alerts and at what importance threshold (5 to 10).
Do you have a webhook for custom integrations?
Yes. Any incoming change above your importance threshold fires a JSON payload to any URL you configure. Docs on structure are in the in-app settings.
Is there an API?
A public API is not currently available. The integration paths today are Slack and webhooks.
Can SpyGlow monitor sites behind a login?
Not by default. SpyGlow monitors public web pages. If you need to track a specific gated page (e.g., a pricing page that requires sign-in), email us and we will discuss options on a case-by-case basis.
05 · Support
How do I contact support?
Email [email protected].