IntercomCustomer support
Intercom reworks pricing page around Fin AI Agent plans, removes startup offer line
· One page changed · Published
Intercom changed its pricing heading to Fin AI Agent + Intercom plans and lists Fin AI Agent as included in the Essential plan. A line on free live chat and pay-as-you-go channels was added, and the 93% startup offer line was removed. The page was redesigned, and only part of the change is shown.
Pricing
PricingWhat changed
- The plans heading changed from Intercom helpdesk plans with Fin AI Agent built in to Fin AI Agent + Intercom plans.
- The Essential plan now lists Fin AI Agent as included, and Fin pricing reads from $0.99 per Fin outcome.
- A new line says all plans include free, unlimited live chat, support email, in-app chats, banners and tooltips, with email campaigns, SMS, WhatsApp and Phone billed pay-as-you-go.
- The offer of 93% off for startups with under $10M raised and 15 or fewer employees was removed.
From the page
- Removed
Intercom helpdesk plans with Fin AI Agent built inFin AI Agent - AddedOur Fin AI Agent + Intercom plansEssential
- AddedEssentialIncludes Fin AI AgentCustomer support for individuals, startups, and small businesses.
- AddedFrom$0.99per Fin outcome$29
- AddedMultibrand Messenger / Help CenterIncludes 50 free Lite seatsAll plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.Fin AI Agent
- RemovedMultibrand Messenger / Help CenterIncludes 50 free Lite seats
Startups get 93% off. Under $10M raised and 15 employees or fewer? Apply now.Fin AI Agent
Exact text from intercom.com/pricing, captured .
What it could mean
Placing Fin AI Agent at the center of every plan may raise the bar for rivals selling AI support as a separate add-on. Free unlimited chat with metered channels could shift price comparisons, and the missing startup offer line may change how early-stage buyers compare Intercom with other help desks.
