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Saved questions
Have AskGlow answer the same question every day or every week and send you the answer by email or Slack.
Some questions are worth asking every week, such as "What did our competitors change on pricing this week?" A saved question asks it for you. AskGlow answers it on your schedule from your SpyGlow data and sends you the answer, so you do not have to remember to open SpyGlow.
Save a question
- Ask your question on the AskGlow page.
- Next to your question, click the calendar button, Get this answer every week.
- Set the schedule:
- Question: change the wording if you like, up to 500 characters.
- Frequency: Weekly or Daily. For weekly, choose the Day.
- Local time and Timezone: when the answer should arrive. The timezone starts as your browser's.
- Send the answer to: Email, Slack, or both. With both off, answers appear only on the Saved questions page.
- Click Save question.
The calendar button is on the full AskGlow page. The floating AskGlow panel does not have it.
Saved questions are answered from your monitored data in SpyGlow. Web search is off for them.
The Saved questions page
In AskGlow, open Chat history and click Saved questions. The header shows how many questions are active, for example 2 of 5 active.
Each question shows its schedule, the next run, its status and the start of the latest answer. The status is one of Scheduled, Queued, Running, Answered, Skipped, Failed or Paused.
On each question you can:
- turn the Active switch off to pause it, and on to resume it
- click Run now to get an answer straight away, sent to your chosen channels
- click Edit to change the question, schedule or channels
- click Delete to remove it together with its answer history. This cannot be undone.
One question in detail
Click a question to open it. You see:
- Latest answer, with its Sources
- Run history: the date and status of each run, the reason a run was skipped, and whether the email and Slack message went out. Click Show answer to read an older answer.
Click Ask a follow-up to start a new AskGlow chat with the question filled in. You can edit it before you send it. Run history is kept for 180 days.
Limits
| Limit | Value |
|---|---|
| Saved questions | Up to 25 |
| Active at the same time | Up to 5 |
| Run now | Up to 5 times an hour |
| Each run | Uses one AskGlow question from your monthly allowance |
These limits are the same on every plan. Runs come out of your monthly AskGlow questions: Free 10, Pro 200, Growth 500, Teams 750 plus 150 for each extra seat, shared by the team. A daily question uses about 30 a month, so on Free a weekly question fits better.
When your AskGlow questions for the month are used up, scheduled runs are skipped and nothing is sent. Runs start again when your allowance resets.
Email and Slack
- Email goes to the email address on your account. The subject is your question, and View in SpyGlow opens the question. If you unsubscribed from SpyGlow report emails, saved question emails stop too.
- Slack is included on Pro, Growth and Teams. First connect Slack and choose a channel under Integrations. See Slack. If your account moves to Free, the Slack message is skipped and email continues.
Good to know
- Your saved questions are yours. Teammates do not see them.
- If you join or leave a team, a saved question pauses at its next run. Open it, check it still fits, and turn it back on.